MediaCast provides full post-sale support for every brand and product we represent across MENA and Turkey. Warranty claims, technical issues, repairs, spare parts, firmware updates and on-site assistance — Leo coordinates everything for you.
SUPPORT & SERVICE
We're with you after the sale.
Leo
SUPPORT & SERVICE CONTACT
Leo is MediaCast’s dedicated support contact — handling warranty claims, technical troubleshooting, repair coordination and service requests for every brand in our portfolio.
- 📞 +971 4 346 3342
- ✉️ support@mediacastsys.com
- 💬 WhatsApp Leo directly
- 📍 In-person at MCX, Dubai
What We Cover
Full lifecycle support for every product we represent.
MediaCast’s support commitment doesn’t end at the point of sale. We stand behind every product in our portfolio with structured service and support that protects your investment.
Response Times
Our Support Commitments.
MediaCast operates Sunday to Thursday, 9:00am–5:30pm UAE time. Emergency support for broadcast-critical situations is available outside business hours for contracted customers.
| Support Type | Channel | Response Time | Coverage |
|---|---|---|---|
| General technical enquiry | Email / WhatsApp | Same Business Day | All products |
| Warranty claim submission | 1 Business Day | All brands | |
| Technical troubleshooting | Phone / Zoom | 2 Business Days | All products |
| Repair assessment | In-person / Collection | 3–5 Business Days | All products |
| On-site support (Dubai) | In-person | Subject to scheduling | Dubai / Northern Emirates |
| Emergency broadcast support | Phone / WhatsApp | Contract customers only | Broadcast-critical equipment |
Brands Supported
Full support for every brand in our portfolio.
LOG A SUPPORT REQUEST
Tell Leo what's happening.
Use the form to log a support request. The more detail you provide — brand, model, serial number, the issue and what you’ve already tried — the faster Leo can help. All requests are acknowledged within one business day.
Jaffer is copied on all support requests and monitors the service team’s response times personally.